MyChart: Having a Scheduled Video Visit (For Desktop) Epic Versions May 2020 or later

Speaker 1: I'm here to show you how to connect with your provider using a MyChart video visit. You may have scheduled a video visit appointment, requested a video visit on demand, or your provider may have transitioned a previously scheduled in-person appointment into a video visit. 

In any case, the basic steps I'm about to show will be similar. Keep in mind that there might be differences between healthcare providers, including whether video visits are offered. Always trust the instructions you receive from your care team when seeking virtual care.

I'll show you how to connect to a video visit through the MyChart website, but the steps on the mobile app will be similar. Let's say you have a video visit scheduled for today. It will appear in your health feed. Notice the video camera icon indicating that this is a video visit. When you are ready to connect to your visit, click begin visit. 

Based on your visit type, the appointment may require eCheck-in. You may be able to pay any outstanding balances like a copay or previous balance. I'll pay the copay.

[Animation: Narrator clicks through the payment steps]

You may also have the opportunity to update your current medications. I'll add ibuprofen and select a pharmacy where I will get my prescriptions filled. 

Next, you'll likely be asked a series of questions required by your healthcare provider. I won't demonstrate answering all of the questions. I'll just show you the first few.

[Animation: Narrator selects 'Back Pain' from dropdown menu.
Screen advances and narrator selects 'chronic problem']

Once the questionnaire is complete, you might have to read and sign a consent form. 

[Animation: Narrator clicks on 'Review and Sign.'
Narrator clicks to sign the 'Informed Consent for Release of Info' page]

Now it's time to submit.

You may be able to connect to your video visit before your appointment time to test your equipment. Make sure you have a working camera, microphone, and speaker or headphones. If not, use a mobile device with the MyChart mobile app. Your provider may use a third-party video conferencing program. Check your visit instructions to confirm how you should conduct the visit. 

The Begin Video Visit button is available. Note that this button may be grayed out until closer to the appointment time. I'll get started.

[Animation: Narrator clicks on 'Begin Video Visit.'
Narrator clicks on 'Join call' ]

You may wait in the virtual waiting room until your provider connects to the visit. When your provider connects to conduct the visit, they will guide you through the visit just like they would in person. Thanks for watching.

[Text on screen:
Learn more about MyChart!
Visit
YouTube.com/c/EpicEHR]