The Ohio State University Wexner Medical Center
Survey finds most Americans are comfortable with AI in health care
Dr. Harrison Jackson: Hi Chris! How are you? Good to see you again.
Reporter Barb Consiglio: DOCTOR HARRISON JACKSON FEELS MORE CONNECTED WITH HIS PATIENTS AFTER IMPLEMENTING ARTIFICIAL INTELLIGENCE INTO HIS APPOINTMENTS.
Dr. Jackson: Before we begin, I’m using a new electronic scribe technology. The computer listens to our conversation and then uses AI to turn the recording into a note so I don’t have to do as much typing. Is that OK with you? 
Patient Chris: Sounds great.
Dr. Jackson: Excellent, I’ll just start it up here.
Reporter Barb Consiglio: THE TRANSCRIPTION IS AUTOMATICALLY TRANSLATED INTO MEDICALLY USEFUL CLINICAL NOTES. IN A TWO-MONTH PILOT PROGRAM OF THE TECHNOLOGY AT THE OHIO STATE UNIVERSITY, PHYSICIANS SAVED AN AVERAGE OF THIRTY MINUTES OF CLERICAL WORK PER DAY
Dr. Harrison Jackson: I quickly felt like the technology was filling in those roles that didn't require medical decision making. And I was focusing more on the medical decision making.
Reporter Barb Consiglio: A NEW NATIONAL SURVEY BY THE OHIO STATE UNIVERSITY WEXNER MEDICAL CENTER FINDS THOUGH MOST AMERICANS SEE VALUE IN A-I FOR HEALTH CARE, JUST OVER HALF AGREE THAT IT’S SCARY AND ABOUT SEVENTY PERCENT HAVE CONCERNS ABOUT DATA PRIVACY.
Dr. Ravi Tripathi, chief health information officer at Ohio State Wexner Medical Center: I know patients are concerned about the privacy and the security of their data, but we hold the artificial intelligence and this dictation services to the same standards that we hold our electronic medical record.
[Text on screen: AI in health care survey:
70%: COMFORTABLE WITH AI TAKING NOTES DURING APPOINTMENTS
71%: COMFORTABLE WITH AI IMPROVING SPEED AND ACCURACY OF DIAGNOSIS
75%: SAY AI IS IMPORTANT TO REDUCE HUMAN ERROR
71%: SAY AI IS IMPORTANT TO REDUCE WAIT TIMES
SOURCE: THE OHIO STATE UNIVERSITY WEXNER MEDICAL CENTER]
Reporter Barb Consiglio:     STILL, ABOUT SEVEN IN TEN AMERICANS ARE COMFORTABLE WITH A-I TAKING NOTES DURING AN APPOINTMENT OR BEING USED TO IMPROVE THE SPEED AND ACCURACY OF A DIAGNOSIS. AND THE VAST MAJORITY BELIEVE A-I IS IMPORTANT TO REDUCE HUMAN ERROR AND WAIT TIMES TO SEE A PROVIDER. 
Dr. Tripathi: Even in our short pilot, we've seen improved satisfaction scores from patients and that their conversation that they had with their physicians were more valuable
Dr. Jackson: We're focused on just one thing, one cancer, one brain, one heart and now one patient. We're focused on you.
Reporter Barb Consiglio: AT THE OHIO STATE UNIVERSITY WEXNER MEDICAL CENTER, I’M BARB CONSIGLIO.