Patient Experience

The Centers for Medicare & Medicaid Services (CMS) created a standardized survey to measure patients' perspectives of hospital care in areas such as communication, responsiveness and pain management.

Patient Experience: Inpatient Satisfaction
Patient Satisfaction/HCAHPS (April 2016 - March 2017 Discharges) Wexner Medical Center Performance National Average Comparison Charts Additional Information
Overall Satisfaction 74% 73% Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
Willingness to Recommend 76% 72% Patients who reported YES, they would definitely recommend their hospital.
Nurse Communication 80% 80% Patients who reported that their nurses "Always" communicated well.
Physician Communication 80% 82% Patients who reported that their doctors "Always" communicated well.
Transition of Care 55% 52% Patients who "Strongly Agree" they understood their care when they left the hospital.
Responsiveness 59% 69% Patients who reported that they "Always" received help as soon as they wanted.
Room Cleanliness 71% 75% Patients who reported that their room and bathroom were "Always" clean.
Room Quietness 57% 63% Patients who reported that the area around their room was "Always" quiet at night.
Pain Management 68% 71% Patients who reported that their pain was "Always" well controlled.
Communication about Medications 63% 65% Patients who reported that staff "Always" explained about medicines before giving it to them.
Discharge Information 88% 87% Patients who reported that YES, they were given information about what to do during their recovery at home.

Overall Satisfaction

Willingness to Recommend

Nurse Communication

Physician Communication

Transition of Care


Room Cleanliness

Room Quietness

Pain Management

Communication about Medications

Discharge Information