|Patient Satisfaction/HCAHPS (April 2016 - March 2017 Discharges)||Wexner Medical Center Performance||National Average||Comparison Charts||Additional Information|
|Overall Satisfaction||74%||73%||Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).|
|Willingness to Recommend||76%||72%||Patients who reported YES, they would definitely recommend their hospital.|
|Nurse Communication||80%||80%||Patients who reported that their nurses "Always" communicated well.|
|Physician Communication||80%||82%||Patients who reported that their doctors "Always" communicated well.|
|Transition of Care||55%||52%||Patients who "Strongly Agree" they understood their care when they left the hospital.|
|Responsiveness||59%||69%||Patients who reported that they "Always" received help as soon as they wanted.|
|Room Cleanliness||71%||75%||Patients who reported that their room and bathroom were "Always" clean.|
|Room Quietness||57%||63%||Patients who reported that the area around their room was "Always" quiet at night.|
|Pain Management||68%||71%||Patients who reported that their pain was "Always" well controlled.|
|Communication about Medications||63%||65%||Patients who reported that staff "Always" explained about medicines before giving it to them.|
|Discharge Information||88%||87%||Patients who reported that YES, they were given information about what to do during their recovery at home.|
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