Job Title:
Access Support Specialist
Job ID:
Shared Services
RC Proj Mgmt & Process Improve
Full/Part Time:
FTE %:
Salary Range Min:
Salary Range Max:

Position summary

Access Support Specialist (Job Opening 439999) - This position will act as a systems analyst/training liaison to support the patient scheduling call center and billing customer service department's technology strategy and vision. This position warrants strong analytical and communication skills and involves understanding the unique needs of a call center environment. The position will partner with the organizational leaders to identify the operational metrics and workflows; recommend improvements to workflows and solicit feedback from each of the operational managers within the Patient Scheduling Call Centers and Customer Service Billing Office. Includes analysis of business and team needs and supports day-to-day workforce management support for those respective teams.  Under general supervision, provides customer support to current users and supervisors/managers. Provides ongoing communication with customers on system status and data issues. Will advise on end-user training for applications to ensure understanding of functionality, create and deliver training materials for new and existing user development.  Troubleshoots and maintains existing applications (e.g. monitor processes, system testing, etc.).

Education and experience

For Hire: Associates degree in Business, Computer Science, Medical Information Management or related field with 2-3 years in the field or an equivalent combination of education and experience. One year of working in a call center environment preferred. General understanding of call center systems, telecommunication software (Cisco) and call center software tools. Ability to run/develop reports using various languages supported by outside vendors. General knowledge of Epic system experience preferred. Extensive knowledge of the following software programs: Access, Excel, Word, Power Point, Visio. Proficiency in one or more higher-level programming languages, such as SQL.