Job Title:
Patient Representative
Job ID:
443567
Location:
James Cancer Hospital/CCC
Department:
Patient Experience
Full/Part Time:
Full-Time
Regular/Temporary:
Regular
Shift:
Day
FTE %:
90
Salary Range Min:
$14.25
Salary Range Max:
$21.40

Position summary

** Schedules to fill: 7:00AM-7:30PM OR 7:00PM-7:30AM Days: TBD **

Patient Representative (Job Opening 443567) - Scope of Department: The Ohio State University Medical Centers Speciality Waiting Area encompasses medical and surgical care areas in which patients families receive specialized care and benefit from revolutionary research which can improve lives.  Physicians, nurses, researchers, and other health care staff within the Speciality Waiting serve adult patients with various medical and surgical health needs.  As a Level 1 trauma and regional referral academic medical center, the OSUMC staff strives to provide the best care possible to the critically ill patients who receive care at the Medical Center.  Scope of Position: The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients and families.  This position is responsible for providing family support, education, mediation/issue resolution, project support, and patient information in the Speciality Waiting areas so that optimal quality and communication can be achieved.  This position supports the development, implementation and coordination of programs and services that promote positive patient relations and patient/family satisfaction including promoting customer service behaviors and Service Plus skills.

Education and experience

Experience equivalent to 1 year of full-time employment in a clinical or critical care area role. Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization. Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills. Preferred: Bachelors degree in a healthcare-related field, communication, social science, or related field.