Job Title:
Information Associate
Job ID:
444107
Location:
James Cancer Hospital/CCC
Department:
Patient Experience
Full/Part Time:
Full-Time
Regular/Temporary:
Regular
Shift:
Evening
FTE %:
90
Salary Range Min:
$12.14
Salary Range Max:
$20.35

Position summary

Information Associate (Job Opening 444107) - Scope of Position
The Department of Patient Experience is responsible for the operations of first encounter guest relations functions within the James CCCT at the information desks. Guest relation functions that are provided include, but are not limited to, providing patient and hospital information, reception functions, way finding and wheelchair assistance, patient relations and service recovery intervention. Services provided by the information desk are seven days a week, 24 hours a day.

Position Summary
The Information Associate serves as the point person at the information desks, providing patients, families, visitors and other customers of the medical center, patient information, directions, assistance with way finding, and general information about the medical center and its services. Staff at the information desk solve problems and manage customer inquiries directly or by phone. They cross train to perform specific duties and responsibilities of the Information Associate for different desks.

Education and experience

One year experience (1000 hours course work or training) in customer service or communications, including analyzing & interpreting information; 6 mos. experience (600 hours training) in operation of computer and related peripheral equipment; 3 mos. experience (300 hrs course work) in information research & analysis. Additional Qualifications: Some positions require 3 mos. exp. (300 hrs course work) in supervision management; 3 mos. experience (300 hours course work) in interviewing. Qualified candidates may be asked to complete a pre-employment physical including a drug screen and background check.