Job Title:
Supv-Patient Access Svc
Job ID:
James Cancer Hospital/CCC
James Amb Clinic Scheduling
Full/Part Time:
FTE %:
Salary Range Min:
Salary Range Max:

Position summary

Supv-Patient Access Svc (Job Opening 445285) - Scope of Position - The Ohio State University Medical Center is committed to improving access and service to customers. The Supervisor Patient Access Services functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. This position ensures access to OSUMC physicians and services and coordinates and supports the functions of integrated access services as well as ensures proper data collection/support for an accurate bill. Additionally, the Supervisor is the product line/service line knowledge expert for product and/or is proficient in scheduling across all scheduling product lines. The Supervisor is responsible for overseeing the daily operations and all personnel in the designated Patient Access scheduling area and will communicate any concerns/problems to the management team as needed for additional direction. Position Summary - The Supervisor Patient Access Services is an expert in product or service line area (i.e. physician appt. scheduling, OR/admission, radiology outpatient procedures, full service cardiology scheduling). Responsible for providing consumers (physicians and patients) with accurate, up-to-date information regarding their physicians products, services and general procedures, as well as maintaining call center support software to ensure accuracy of same information. The Supervisor is responsible to ensure that all Scheduling Representatives are adequately trained and that the patient Access Department is meeting the needs of its customers. This includes the collection of accurate and quality data, timely scheduling and maintenance of clinic schedules, QA reporting/documentation and continuous training to staff members. Uses call center software, scheduling software applications, and telecommunication technology and customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordin

Education and experience

Bachelor's Degree preferrred or equivalent experience. Past management/leadership experience. Experience in healthcare/physician practice preferred. Experience with Windows, Excel, Access and Intranet/internet navigation tools as well as system content. Previous scheduling, insurance, medical terminology experience preferred but not required. Demonstrated ability to work in multiple Databases for management and reporting. Ability to work in self-directed manner while interacting with patients, physicians and all medical center faculty and staff. Ability to communicate and demonstrate interpersonal skills required. Familiarity with OSUMC and its entities preferred. Strong demonstrated verbal, written and Presentation skills.