Job Title:
Support Analyst
Job ID:
436991
Location:
James Cancer Hospital/CCC
Department:
Robotic Surgery Program
Full/Part Time:
Full-Time
Regular/Temporary:
Regular
Shift:
Day
FTE %:
100
Salary Range Min:
$14.79
Salary Range Max:
$24.48

Position summary

Support Analyst (Job Opening 436991) - Scope of Position Provides for and supports of computer and technology-based systems as required for Center for Advanced Robotic Surgery and The James Perioperative Services; Responsible for video production/editing, conferencing, and video conferencing aspects of Robotic Surgery and Perioperative Services; Provides front line technical support to operating rooms (clinical and research) and conference areas. Sets up and provides support for off campus conferences related to Perioperative and Robotic Surgery services; maintains, troubleshoots and assess computer, video integration and other electronic, computer based systems for repair with proper escalation; assists with training of end users. Coordinates resources to diagnose and resolve resource and utilization problems and errors. Monitors and tracks the progress of service/problem requests to ensure a prompt, accurate and thorough response has occurred Position Summary This position will be responsible for producing multimedia and conferencing as well as supporting Information Systems, networking, and troubleshooting for The Center for Advanced Robotic Surgery and James PeriOp Department.

Education and experience

Bachelor degree required or equivalent experience. Extensive experience with multi-media development, information systems, and applications is desired. Familiarity with clinical surgical procedures preferred.