Job Title:
IT Process Engineer
Job ID:
Shared Services
Level 1 Support Center Sppt Sv
Full/Part Time:
FTE %:
Salary Range Min:
Salary Range Max:

Position summary

IT Process Engineer (Job Opening 442234) - Responsible for the design, development, implementation, maintenance and support of support center processes using the Information Technology Infrastructure Library (ITIL) framework. These processes include and are not limited to Incident Management, Service Level Management, Change Management, Release Management, Configuration Management, Problem Management and Knowledge Management. This position will also be responsible for leading projects from small to medium in scope, risk and impact. Communicates with upper management.

Education and experience

Degree in Computer Science or related field, and/or at least 2 years equivalent experience, or an equivalent combination of education and experience; Excellent oral and written communication skills; Requires broad knowledge of Tier I, Tier II and Tier III support within IT operations; Proven ability to achieve results through collaborative efforts without direct control over resources required for success; The ability to operate in a dynamic, highly visible environment; Familiarity with project management methodologies; Strong organizational skills and the ability to multi-task; A good grasp of the principles and practices of IT Infrastructure Management especially Change Management, Configuration Management and Problem Management;