Job Title:
Technical Support Engineer
Job ID:
University Hospitals
BioMedical Clinical Eng
Full/Part Time:
FTE %:
Salary Range Min:
Salary Range Max:

Position summary

Technical Support Engineer (Job Opening 444202) - Responsible for the engineering, build, installation / configuration, operation, maintenance and support of the Medical Center's desktop and data center environments to ensure stability, reliability and acceptable performance. Responsible for providing outstanding customer and engineering support at an advanced technical level while continually identifying opportunities to transition support tasks to first level support as appropriate, including maintaining a world-class data center and desktop environment. Responsible for all activities related to planning, engineering, researching and evaluating new technology integration, systems development, methodologies, data administration, capacity planning, training and technical support. Identifies, troubleshoots, and solves complex problems to improve customer satisfaction while providing support documentation and knowledge used by the Technology Services and Support department. This is a technical support position with required skill sets to potentially include hardware and middleware server (physical & virtual) support & administration, data center infrastructure & facilities administration, network & telephony support, messaging, desktop management, application packaging, desktop & server operating systems, directory services & security, and support of other core applications used by the Medical Center. Position serves as a technical support engineer collaborating with engineering, deployment, and support teams as related to services provided by the DCMS team. Responsible for DCMS projects that range from medium to large in scope, risk and impact. Leads and facilitates strategic projects involved in evaluating and researching new and existing products, procedures and/or workflows needs associated with technological support services for the Medical Center. Researches current and developing technologies to provide technical guidance pertaining to the capabilities, limitations and requirements of desktop and data cent

Education and experience

College degree in Computer Sciences or related field, and 5 years experience as a support administrator/technician or equivalent combination of education and experience; Ability to demonstrate fundamental knowledge with respect to various Desktop Hardware/Software, Network & Telephony, Paging, Messaging, and Printing environments; Ability to demonstrate fundamental knowledge with respect to various Data Center Hardware/Software, Infrastructure (Power, Cooling, Cabling, etc.) and related equipment; Preferred certifications in one or more of the following: Microsoft Certified Professional (MCP), Network Plus, or Cisco Certified Network Associate (CCNA);