Job Title:
Support Analyst
Job ID:
College of Medicine
Davis Heart & Lung Institute
Full/Part Time:
Shift Varies
FTE %:
Salary Range Min:
Salary Range Max:

Position summary

Support Analyst (Job Opening 444699) - Support Analyst is responsible for the daily technical and maintenance support of administrative and research information systems within the Dorothy M. Davis Heart and Lung Research Institute (DHLRI) and other assigned areas, under the direction of the Senior Systems Consultant; provides broad-based support for hardware, software, customer support and preventive maintenance to ensure continual and smooth operation of systems; handles and resolves all first level computer support calls, emails and walk-ins; monitors systems to ensure optimal performance; identifies, troubleshoots, and initiates resolutions to system related problems; provides mobile device support to faculty and staff; configures applications and troubleshoots mobile device issues in relation to internet/wireless connectivity, delivery of e-mail and calendar functions, access to clinical applications and resources; works with vendors for delivery of new equipment; reviews and ensures orders are complete; assists with delivery of computer equipment to units and assists with installation of hardware and software; provides support for peripheral devices such as printers, scanners, portable storage devices and monitors; assists and instructs end users in the use of computer hardware and software; provides additional support as assigned by supervisor.

Education and experience

Bachelor's degree or an equivalent combination of education and experience is required; basic knowledge and appropriate training in computer technology desired; in-depth knowledge of a variety of operating systems preferred; Mac experience required. Requires successful completion of a background check; qualified candidates may be asked to complete a pre-employment physical, including a drug screen.