Job Title:
Student Assistant
Job ID:
443011
Location:
East Hospital
Department:
Patient Experience
Full/Part Time:
Part-Time
Regular/Temporary:
Regular
Shift:
Day
FTE %:
5
Salary Range Min:
$8.55
Salary Range Max:
$13.00

Position summary

Student Assistant (Job Opening 443011) - Scope of Position The Department of Guest Services is responsible for the operations of first encounter guest relations functions within the University Hospital East. Guest relation functions include patient and hospital information and reception functions offered at the information desk; valet parking services at the James, Rhodes Hall, University Clinics and Park and Ride shuttle services for patients, visitors and staff. Guest Relations functions include patient and hospital information and reception functions offered at the information desk, way finding and wheelchair assistance, patient relations and service recovery intervention. Services provided by the information desk and in key hospital wayfinding locations are at variable hours between 7:00 AM and 9PM seven days a week. Valet services available Monday through Friday from 7:00 AM to 6 PM. Shuttle service is available for patient visitors and staff from 7 AM to 7 PM Monday through Friday. Position Summary The Student assistant is a point person for providing patient information, directions, assistance such as finding general information about the medical center and its services to patients, families, visitors and other customers of the medical center. Staff at the information desk and key hospital locations solve problems, and manage customer inquiries directly or by phone.

Education and experience

Ability to use personal computer and applicable software is required. Evidence of effective interpersonal communication skills, telephone skills, customer service skills and the ability to deal with multiple priorities is desired.