As a patient, you have these Rights and Responsibilities. If you have any questions about these rights and responsibilities, please call Patient Experience.

We support your right to:

  • Access care. You are able to receive care when medically necessary no matter your age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, education, job, sex, sexual orientation and gender identity or expression.
  • Access your medical records. You can request a review of your medical record and a change to your medical records, if needed.
  • Advance directives. You have the right to complete a living will, do not resuscitate (DNR) order and a health care power of attorney to share the type of care you would like to receive if you are not able to make decisions about your care for any reason. The health care power of attorney lets you name another person to make health care decisions for you. .   if you are not able to do so.
  • Access an ethics committee. You have the right to request a meeting with a hospital ethics committee member to discuss issues about your care.
  • Confidentiality. Your medical records and any discussions or decisions about your care will be kept private.
  • Continuity of care and discharge information. You have the right to receive information if you are being transferred to another doctor, unit or facility before the transfer. You also have the right to written discharge information from your care team about your follow-up care.
  • Information about your care and treatment. You, your guardian or authorized person with consent, have the right to receive open, honest, prompt and easy-to-understand communication from your care team about your condition and treatment. At times, communication may be restricted due to your medical condition or at your request. You have the right to take part in your treatment decisions and receive information about the cost of treatment. The hospital will provide information based on your age, language and ability to understand.
  • Informed consent and refusal. You have the right to request information about your care and to know your treatment options, risks, benefits and alternatives, except in an emergency. You may refuse treatment as permitted by law.
  • Know the identity of your caregivers. You have the right to know the name and role of those who care for you.
  • Language access. You have the right to receive and request medical information in your preferred language. This includes interpreter services, translation of information, vision and hearing accommodations such as CART or Braille.
  • Pain management. Your healthcare team will work with you to manage your pain.
  • Participate in decisions about your care. You are encouraged to be involved in decisions about your care, treatment and services provided, including the informed consent process.
  • Patient visitation. You are allowed to have a family member, friend, or other person with you for emotional support during the course of your stay. General patient visitation will not be restricted, limited or otherwise denied on the basis of age, ethnicity, religion, culture, language, disability, socioeconomic status, sex, sexual orientation and gender identity or expression.
  • Positive self-image and dignity. You have the right to receive care in an environment that preserves your personal dignity and that contributes to a positive self-image.
  • Privacy. You have the right to personal privacy during the course of your treatment.
  • Privacy of pictures. You can expect that pictures, recordings or other images taken by hospital staff that identifies you will be treated as protected health information and will not be released to anyone without your consent, except when required by law or a third party payer.
  • Release of your records. Your medical records will not be released to anyone without your consent, except when required by law or a third-party payer contract.
  • Report concerns regarding care and safety. You are able to share concerns and receive assistance to settle a complaint.
  • Research and teaching. You have the right to choose whether or not to take part in any research study or educational program.
  • Respectful care. You have the right to expect respect for your cultural values, beliefs and preferences. This may include special religious, spiritual and cultural practices/services, as allowed by law. You have the right to care with dignity that is free from abuse, neglect, improper use of restraint and seclusion, shame or other mistreatment.
  • Safe and clean environment. You may expect to be cared for in a safe, secure and clean environment. Report any concerns you may have about your care and safety.
  • Second opinion. You have the right to ask for the advice of another doctor if you are uncertain about your care or treatment plan.

Patient Responsibilities

  • Give full information about your health and any changes in your condition to your doctors and others on your care team. You and your family need to ask questions when you do not understand your treatment or what to do about your care.
  • Follow the rules of the hospital and respect the rights and property of other patients and hospital employees.
  • Tell your nurse before you leave your room or the floor.
  • Follow your treatment plan and tell your doctor or nurse if you have any concerns, so we are able to help with your care needs.
  • If you choose not to follow your care instructions, you will be responsible for the outcome.
  • Pay your bills in a timely manner.
  • Follow the hospital’s Tobacco Free Environment policy. Smoking or the use of other tobacco products is not allowed anywhere on medical center property. This includes parking areas and cars in those areas. Tobacco products include cigarettes, electronic cigarettes, cigars, cigarillos, hookah smoked products, pipe and oral tobacco. It also includes any product that mimics tobacco, contains tobacco flavoring, or delivers nicotine other than for the purpose of cessation.
  • Follow the hospital’s photography policies and do not record or photograph clinical care provided to you or others.

Complaints or Concerns

We would like to help you get any complaint or concern resolved quickly and to your satisfaction. First, share this with your nurse, social worker, doctor or unit manager. If you are not able to solve your concerns this way or if you would like some help, you may call Customer Service at 614-293-8944. A representative will talk with you about your concerns or complaints. They will also serve as an advocate to help with communication between you and the people involved.

Although most concerns can be resolved through this process, if you feel you need more help, you may contact:

The Ohio Department of Health (ODH)..........................800-342-0553
TDD: 614-752-6490

The Joint Commission..................................................800-994-6610

U.S. Department of Health and Human
Services Office for Civil Rights......................................312-886-2359
(Region V-Ohio)..........................................................TDD: 800-537-7697

Ohio Department of Mental Health................................614-466-2596
TDD: 614-752-9696

Ohio Legal Rights Service.............................................614-466-7264
TDD: 614-728-2553

KePRO Inc. (Medicare patients with
concerns regarding discharge)..................................... 216-447-9604

The Facility Complaint Hotline......................................800-669-3534