As a patient, you have these Rights and Responsibilities. If you have any questions about these rights and responsibilities, please call Patient Experience.
Our procedures support your right to:
- Access Care. You are able to receive care when medically necessary regardless of your age, race, sex, language, national origin, disability, religion, income, education, job, sexual orientation, gender identity or expression.
- Access Your Medical Records. You are able to receive a copy of your medical records and request a change to your medical records based on laws and rules if needed.
- Advance Directives. You are able to complete an advance directive, including a living will and healthcare power of attorney.
- Confidentiality. You are assured that your medical records and any discussions or decisions about your care will be kept confidential.
- Continuity of Care and Discharge Information. You have the right to written discharge information from your care team about follow-up care.
- Designate Others to Make Care Decisions. You may have a guardian, next of kin or other authorized responsible person make decisions on your behalf if you are not able to do so.
- Information. The hospital will provide information specific to your age, language and ability to understand.
- Informed Consent and Refusal. You have the right to provide consent for your care and to know the risks, benefits and alternatives, except in an emergency. You may refuse treatment to the extent permitted by law.
- Know the Identity of Your Caregivers. You are entitled to know the identity and professional status of those who care for you.
- Language Access. You have the right to receive and request medical information in your preferred language. This includes interpreter services, translation of information, vision and hearing accommodations (for example, CART, Braille, etc).
- Pain Management. You will have your pain assessed, evaluated, treated and reassessed.
- Participate in Decisions About Your Care. You are encouraged to be involved in decisions about your care, treatment and services provided, including the informed consent process.
- Privacy. You have the right to personal privacy during the course of your treatment.
- Protective Services. You may expect a safe and secure environment, including assistance in receiving protective services as needed.
- Receive Effective Communication. Caregivers will communicate clearly with you, your family and other visitors. At times, communication may be restricted due to your medical condition or at your request.
- Release of Your Records. You may expect that your medical records will not be released to anyone without your consent, except when required by law or a third-party payer contract.
- Report Concerns Regarding Care and Safety. You are encouraged to share concerns and receive assistance to settle a complaint.
- Research and Teaching. You have the right to choose whether or not to participate in any research study or education program.
- Respectful Care. You have the right to care with attention to your personal dignity, which contributes to a positive self-image. You have the right to be free from abuse, neglect, inappropriate use of restraint and seclusion, humiliation, financial or other mistreatment.
- Safe and Clean Environment. You may expect to be cared for in a safe and clean environment. You are encouraged to report concerns regarding care and safety.
- Special Needs Assistance. You are able to request assistance with any special needs. These include vision and hearing problems.
As a patient you are expected to:
- Give full information about your health and any changes in your condition to your doctors and others on your healthcare team. You and your family need to ask questions when you do not understand your treatment or what to do about your care.
- Follow the rules of the hospital and be thoughtful about the rights and property of other patients and hospital employees.
- Tell your nurse before you leave your room or the floor.
- Follow your treatment plan and tell your doctor or nurse if you have any concerns, so we are able to help with your care needs.
- If you choose not to follow your care instructions, you will be responsible for the outcome.
- Pay your bills in a timely manner.
Your Concern is Our ConcernIf you have questions about your rights and responsibilities or if you have any concerns about your care, treatment or safety, we encourage you to talk with a member of your care team or the Patient Experience team at the appropriate number below. A staff member will talk with you and connect you with the best person to help address your issue or concern. Most concerns can be resolved through this process.
- Wexner Medical Center at 614-293-8944
- James Cancer Hospital and Solove Research Institute at 614-293-8609
- University Hospital East at 614-257-2310
- Harding Hospital Patient Advocate at 614-688-8941
- Primary and Specialty Care Networks at 614-293-8944
If at any time you feel you need more help, you may choose to call:
- The Facility Complaint Hotline at 800-669-3534
- The Ohio Department of Health at 800-342-0553; TDD: 614-752-6490
- The Joint Commission at 800-994-6610
- U.S. Department of Health and Human Services, Office for Civil Rights (Region V-Ohio) at 312-886-2359; TDD: 800-537-7697
- Ohio Department of Mental Health & Addiction Services at 614-466-7228; 877-275-6364; TDD: 614-752-9696
- Ohio Disability Rights Law and Policy Center, Inc. at 614-466-7264; 800-282-9181 (x104); TTY: 614-728-2553; TTY: 800-858-3542; TTD: 614-728-2553
- KePRO Inc. (Medicare patients with concerns regarding discharge) at 216-447-9604
Complaints or Concerns
We would like to help you get any complaint or concern resolved quickly and to your satisfaction. First, share this with your nurse, social worker, doctor or unit manager. If you are not able to solve your concerns this way or if you would like some help, you may call Customer Service at 614-293-8944. A representative will talk with you about your concerns or complaints. They will also serve as an advocate to help with communication between you and the people involved.
Although most concerns can be resolved through this process, if you feel you need more help, you may contact:
The Ohio Department of Health (ODH)..........................800-342-0553
The Joint Commission..................................................800-994-6610
U.S. Department of Health and Human
Services Office for Civil Rights......................................312-886-2359
(Region V-Ohio)..........................................................TDD: 800-537-7697
Ohio Department of Mental Health................................614-466-2596
Ohio Legal Rights Service.............................................614-466-7264
KePRO Inc. (Medicare patients with
concerns regarding discharge)..................................... 216-447-9604
The Facility Complaint Hotline......................................800-669-3534