Feedback
Help us recognize a staff member who went above and beyond
If you’ve received outstanding care or service during your hospital stay, there are several ways to express your thanks:
You can thank any Ohio State staff member by sending them a physical BRAVO card or an electronic card.
To send an electronic BRAVO card: Visit myexperience.osumc.edu
Ask someone on your care team for a BRAVO card at your nurses station.
Send a note to:
Faculty and Staff Recognition Department
The Ohio State University Wexner Medical Center
410 W. 10th Ave., 155 Doan Hall
Columbus, OH 43210
Daisy Award
The DAISY Foundation is an international program that recognizes and celebrates compassionate nursing care. If you’d like to share a positive experience about one of your nurses, simply email DAISYAward@osumc.edu.
To ensure we recognize the correct nurse please include:
- The nurse’s name
- Hospital name and unit
- Describe the care you or your family member experienced explaining why the nurse deserves this award
- Please talk with your nurse manager if you have any questions
BUCK-I Award
The Bringing the Utmost Care and Kindness to Individual patients (BUCK-I) Award recognizes non-nursing staff for extraordinary acts of compassionate care they demonstrate in their work with patients. Members of your care team who can be nominated for this award include: patient care associates (PCAs), psychiatric care technicians (PCTs), unit clerks (UCAs) and surgical technologists.
Nominations are reviewed by a panel, and up to three awards will be presented quarterly on the awardees’ units at a prearranged time and date. Recipients of this award receive a buckeye pin and an award as part of the recognition.
If you’d like to share a positive experience about a non-nursing member of your care team, email Buck-IAward@osumc.edu.
To ensure we recognize the correct staff member please include:
- The staff member’s name
- Hospital name and unit
- Describe the care you or your family member experienced explaining why the staff member deserves this award
Please talk with your nurse manager if you have any questions.
Become a Patient Family Experience Advisor
Another way to share your feedback is to volunteer as a Patient and Family Experience Advisor. In this role, you’ll work on committees with our staff to complete policy reviews, speaking engagements and other projects.
If you’re interested in learning more about the Patient and Family Experience Advisory Program, please email patientadvisors@osumc.edu or call 614-293-0526.
If you have nonmedical questions or concerns
To make your stay as pleasant and comfortable as possible, the Patient Experience Department is available to assist with any nonmedical questions or concerns.
Please do not hesitate to contact us at any time. If you leave a message with your contact information, we will return your call as soon as possible.
- The Ohio State Wexner Medical Center
614-293-8944
Monday-Friday, 8 a.m.-5 p.m. - East Hospital
614-257-2310
Monday-Friday, 8 a.m.-5 p.m.
After you leave the hospital, you may receive a survey asking about your experience. Please answer these questions honestly, as your feedback will help us make ongoing improvements.