High Tech High Touch (HT2)
This project examines how inpatient portals impact the inpatient stay. Our team is specifically interested in how training affects a patient’s engagement with the portal, as well as how the portal changes communication pathways between patients and providers.
Portals in Inpatient Care (PIC)
This project examines the usability of the patient portal from the perspectives of both patients and providers. We have conducted numerous interviews with patients regarding their opinions on patient portals, as well as interviews with providers on how the technology impacts their workflow. Additional work has included usability studies and analysis of portal log files to better understand how these portals are used.
Developing Training about Patient Portal “Rules of Engagement”
This study seeks to identify potential elements of patient portal training and improve our understanding of patient and provider preferences related to training. Specifically, the aims of this study are, first, to identify potential elements to be included in training from the perspectives of both patients with a portal account and primary care physicians who are frequent portal users and, second, to engage a patient advisory group to develop a set of guidelines that could be implemented in a practice setting as part of a future research effort.