Patient and Visitor Guide

Welcome to The Ohio State University Wexner Medical Center. Whether you’re a patient receiving care from us or are serving as a support person for someone receiving care, we’re here for you. We know that being in the hospital is often unexpected and can be very stressful. Our goal is to provide you with answers to a lot of frequently asked questions about our facilities and the way things work in the hospital.

Our Patient Experience team is here to answer any questions you may have — whether you can’t find the information in this guide, or you would prefer to speak with someone directly. You can reach Patient Experience by calling:

• University Hospital: 614-293-8944
• East Hospital: 614-257-2310

UPDATE: The entrance to the Emergency Department in University Hospital has temporarily moved. Patients and visitors to the Emergency Department in University Hospital are strongly encouraged to valet park. You can also self-park in the 12th Avenue Garage. View location details.

Safety is our priority

Our goal is to provide you with an exceptional health care experience. We will do our part; we need you to do your part. Please show respect to our staff. Threatening behavior will not be tolerated. Violent behavior toward a health care worker or hospital security is considered a crime under Ohio law (ORC 2903.13).

Violence is not tolerated

This is a place of safety and healing, where everyone is treated with respect. We will not tolerate:

• Possession of weapons 
• Physical or sexual assault 
• Threats or harassment 
• Cursing or verbal abuse
• Property damage

Concerns? Call Security at 614-293-8500. If you violate these guidelines, you could be removed from the facility, restricted from visiting, dismissed from a health care provider or face criminal prosecution.

Tobacco-free campus

The Ohio State University Wexner Medical Center is tobacco-free at all locations. This allows us to provide a safe environment for our patients, especially those undergoing oxygen therapy. Please refrain from using tobacco products, including cigarettes, electronic cigarettes, cigars, pipes and chewing tobacco.