We want you to feel as comfortable as possible, feeling cared for both physically and emotionally.
During your stay, our promise to you is simple: Every day, we’ll work to provide a safe environment, the highest standard of personalized care and the information and answers you deserve.
Let's work together for the best care
Tell us your full medical history
- Report all medicines you take, including prescription and over-the-counter medicines, vitamin and mineral supplements and herbals.
- Don’t take any medicines you brought from home and don’t keep any medicines in your hospital room.
- Tell us about any food or medicine allergies.
Please be patient with our repetitive questions and ID bracelet checks
- We’ll repeat the same questions or check your ID bracelet again and again, but this is to ensure your safety, especially when we’re giving medication or starting a procedure.
Participate in every discussion
- This is your health and your hospital stay. Make sure you understand and agree with every aspect of your care.
- Ask your nurse and doctor to visit you together to help enhance communication.
Ask questions
- Whether you want to know more about your diagnosis, procedures, treatments, medications or anything else about your health, we’re here with answers.
- If you notice a sudden change in your loved one's condition or behavior, please notify a nurse. If you don't feel a nurse or doctor is responding to your concerns, call the Early Response Team (ERT). ERT members are specially trained to check on patients and support the nurse who is providing care. They're available 24 hours a day, seven days a week by calling 614-366-9400.
Tell us about any pain or discomfort
- Our nurses can help with pain management.