Pastoral and spiritual care

Caring for your spiritual and emotional needs is a vital part of your holistic care at the Ohio State Wexner Medical Center. Our services include 24/7 access to chaplains, virtual and recorded worship services and spiritual support resources, and on-site sanctuaries.

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Interpreter services

The Ohio State University Medical Center extends our commitment to personalized health care by meeting the unique cultural needs of our patients. Interpreters are available, if you have limited English proficiency or are deaf or hard-of-hearing. Please let your caregiver know verbally, in writing or by pointing to our “I speak posters” to help identify your language.

If you would like to have a medical interpreter throughout your appointment, please request this service while scheduling your appointment or let your health care team know at any time. Our services include on-site, telephone and video interpreters. Please contact Interpreter Services at 614-293-3369 or 3-3369.

For TTY and/or other auxiliary aids at:

  • Dodd Hall, OSUCCC – James, Ross Heart Hospital and University Hospital: call Patient Experience at 614-293-8944 or 3-8944 weekdays from 8 a.m. to 4:30 p.m. All other hours, call the hospital operator at 614-293-8000 or 3-8000 and ask for the hospital administrative manager on duty
  • East Hospital: call Patient Experience at 614-257-2310 or 7-2310 from 8 a.m. to 5 p.m. Monday-Friday. All other hours, call the hospital operator at 614-257-3000 or 7-3000 and ask for the administrative nursing supervisor

Service animals

Visitors who require service animals may take their animals to patient care areas with the exception of the intensive care unit. Service animals must remain leashed and with the visitor at all times. If you need a crate for a service animal, contact the Security Department at 614-293-8500 or 3-8500.

Patient experience team

The Patient Experience Department is dedicated to making your stay as pleasant and comfortable as possible. Our team is available to assist with any non-medical question or concerns related to your stay. All interactions between patients, or their representative, and our staff are confidential. If you would like to speak with a patient relations coordinator, please call Patient Experience:
Patient Experience Main Campus - 614-293-8944 or 3-8944
Patient Experience East Hospital - 614-257-2310 or 7-2310

Library for Health Information

The Ohio State Library for Health Information can help you find trustworthy, valid information on any health topic. This information complements the health education you are receiving from your Ohio State health care providers. The library can help you understand more about health, illness and treatment choices, find out about alternative medicine and clinical trials and gain a better understanding of questions to ask your health care team.

Visit the library in the 5th floor atrium of Rhodes Hall. Call for hours. Or, contact the library by email or call 614-293-3707. Information can be delivered to you within the hospital or by mail at no charge.

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