Before you schedule an appointment or procedure, always check with your insurance carrier to determine your policy’s benefits and any pre-visit requirements.

As a patient, it is your responsibility to ensure you are covered for any services you receive and to provide accurate insurance information to facilitate the billing process. If you do not have insurance or are under-insured, please learn more about Financial Assistance. The Ohio State University Wexner Medical Center and The James Cancer Hospital and Solove Research Institute care for a large number of Medicare and Medicare Advantage patients.

Medicare card holders should watch for their new Medicare card that is being sent in a plain white envelope with no indication that it is from Medicare. The updated cards have a new, unique Medicare number that replaces your Social Security number-based Health Insurance Claim Number (HICN). The Centers for Medicare & Medicaid Services (CMS) began mailing updated cards in August on a flow basis, based on geographic location and other factors.

View the mailing schedule for when you could receive your card. Medicare patients who have not receive a card after their mailing date can contact 1-800-MEDICARE (1-800-633-4227). All cards are expected to have reached Medicare card holders before April 2019. More information about this card mailing is at

Patient Safety at Ohio State

As you consider seeking care at Ohio State, we've taken extra precautions to keep patients safe. Some appointments may take place via telehealth. You can also request a telehealth or video visit by contacting your provider. Read more below about insurance coverage for telehealth visits. For all in-person visits, you can feel confident that our locations are safe. We've taken significant measures to minimize the risk of the spread of COVID-19 and ensure that our patients are protected. Learn more by visiting our patient safety page.

Accepted plans at Ohio State

Accepted plans at Ohio State

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