About Me
I am a certified physician assistant with the Department of Neurological Surgery at The Ohio State University Wexner Medical Center. My patients can expect compassion and honest communication during every visit. I prioritize building strong relationships with my patients and their families and use a collaborative approach to ensure the best care possible.
I chose to work in medicine because I am passionate about helping people improve their quality of life. I started my career here at the Ohio State Wexner Medical Center, focused on treating patients with spinal disorders. I also previously worked as a medical assistant in pain and spine care.
Procedures and Conditions I Treat
Locations Where I Practice
6100 North Hamilton Road
Westerville, OH 43081
614-814-8100
6700 University Boulevard
Dublin, OH 43016
614-814-7777
in Outpatient Care New Albany
6100 North Hamilton Road
5th Floor, Suite 5B
Westerville, OH 43081
614-293-8714
Please note: Not all physicians schedule patients at each listed location.
Education and Training
Education History
Graduate
Jefferson College of Health Professions, Philadelphia, PA
5/1/2019 - 8/31/2021
Board Certification
National Commission on Certification of Physician Assistants
9/20/2021
Academic Information
My Department
Neurological Surgery
My Division
Neurological Surgery
Reviews
The overall patient satisfaction rating is an average of all patient responses to the six doctor communication related questions shown below from the Clinician and Group Consumer Assessment of Healthcare Providers and Systems survey. For additional information about the patient satisfaction survey, please visit our Patient Satisfaction Survey page.
The comments are submitted by patients and reflect their view and opinions. The comments are not endorsed by and do not necessarily reflect the views of Ohio State Wexner Medical Center.
301 Patient Satisfaction Reviews
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Overall
4.9 out of 5
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Explains Things Carefully
4.8 out of 5
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Listens Carefully
4.9 out of 5
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Gives Understandable Instructions
4.8 out of 5
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Knows My Medical History
4.7 out of 5
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Shows Respect
4.9 out of 5
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Time Spent Together
4.9 out of 5
Very good
Very thorough and personable.
Excellent care
She is a wonderful doctor who takes the time to listen.
Good
Mattie is wonderful. I've seen her for back problems since being admitted over a year ago and she is always thorough and professional. She's kind, pleasant, and always knowledgeable.
Excellent, will definitely go back to him, and will be Recommending his office to anyone I can.
Good.
She listened well; I felt her attention was focused on me She was compassionate, professional and helpful
Dr. Madelyn Nelson was very professional and she was very concerned about my condition from other past surgery and attentive to the other spinal care I will be needing!
Madelyn is ALWAYS kind, caring and interested in how I am doing. She encourages me appropriately as well as shows concern for my complex issues and respects my opinions. Many thanks to this team for taking such good care of me over the past few years.
She takes my pain very seriously and plots a very reasonable course of action.
Everything was good Everything was good
Very easy to understand
She didn't really know an answer to my problems I was having. For a 1 year follow up since surgery I would have liked the surgeon to have been there.
Excellent in every regard
Very good !
Care provider was great
All very good
She listened to my complaint and we discussed ordering an MRI and a physical therapy referral. I appreciated that. But I was very disappointed that pain relief was not discussed, and she tried to end the visit before I was offered any interventions to address that. As she was walking out the door I had to stop her and ask if I could try Gabapentin again, or if she had any other recommendations for pain relief.
She outstanding, I feel comfortable with her. She knows my history.
Patient and thorough
All good.
Very caring and trustworthy
Checked me for balance and strength issues.
Good
I see Madeline Nelson for my follow up visits. My family and I cannot begin to say how wonderful she truly is. In my past experiences, A medical professional that gives so much attention and shows such genuine care is a rarity! It means a lot that she, and the entire OSU staff has never been judgmental about the addiction problems I had in my life, which actually led to the desperate medical condition that I was in. Truly an A++ provider.
Exemplary provider, kind, caring, genuinely interested in my well being past and present
Took her time, listened to all my concerns and explained everything and made sure I was comfortable with the answers. Showed me my x-ray and explained it perfectly. Thank you
Maddie is always kind and compassionate. She really listens to me and answers any and all questions
Madelyn has been a pleasure to talk to and very knowledgeable about any post- surgery questions I ask her. Another awesome Dr. XU team member!
Care provider is very professional, respectful. Listens to concerns; seems very caring.
I am extremely pleased with Dr. Grossbach & Madeline Nelson.
Excellent
Maddie Nelson could NOT improve in any way. She is superior in all aspects of care. Also remembered personal things about us....she pays attention to you as a person & you know how sincere & compassionate she is.
Wonderful care and concern
She was very knowledgeable, ask pertinent questions, answered my questions, listened to me and did not rush or interrupt.
Maddie is always thorough and takes time to listen to my concerns
Very good A+
Always explains everything
Everything was great
They always seem to care how I'm feeling and if I'm progressing.
Did a very good job.
Always great!
Madelyn was excellent in all aspects.
Very friendly, listened and answered questions
Everyone I came in contact was very nice and caring
Very Professional
Good
Always kind, interested in how I am doing, explains everything, never in a hurry.
No problem
All good
Very understanding and explained everything and listened to my concerns and answered all my questions
All good
Knowledgeable, understanding, compassionate, and friendly.
My care provider is Dr. Stephanos Viljoen, has provided beyond all expectations of excellent care for me over the past 2 years. He completed a complicated cervical surgery C2-T2 that required major repair, from a previous surgery, not OSU. Also a recent L4-5 surgery. I am walking again pain free and very grateful. Dr. Viljoen will always be my only spine surgeon.
Madelyn Nelson is a very caring provider.
The Best
Nice and clean
Good experience
The doctor took her time and was very pleasant.
Excellent
I've had a difficult few months, everyone in this group kind and helpful
Energetic, positive, empathy, knowledgeable.
Rushed. Was behind.
She was fair and well informed and primarily concerned for my safety given the gravity of my injury.
Excellent
Always there not slacking
Ms. Nelson was highly professional and expressed interest in what I had to say.
Can't get no better I love every one of them
Very good
Very attentive
No problem
Maddie demonstrated confidence, courtesy and genuine concern for patient and included spouse and daughter in the visit and answered all questions to the family's satisfaction.
Treated me with concerns and or sympathy for my issues. Showed respect
She was very good and took the time to listen to me when I asked questions.
Always professional and courteous and takes the time to answer any questions and to explain them
Maddie was kind and helpful in reviewing my history and current circumstances. She told us there was some concern from the x-ray (taken just before seeing her) and she ordered a CT scan. This was a good experience.
Good
No issues. Knowledgeable about my medical history.
It's always a great experience and I thank everyone for taking such great care of me!
Very congenial
Understood the importance of moving quickly for treatment
The Doctor (or assistant) was very good.
Good
She was very courteous and thoughtful and explained things in a way I und
VERY GOOD
Loved it
Outstanding, Excellent, Professional, Experienced, Thoughtful and Kind. Extremely helpful.
Very, very good.
Good
All excellent
Very good
Listened to everything I said.
She remembered me and my daughter. She was friendly and asked good questions about my post-op recovery.
Very good bedside manner
Very knowledgeable and kind.