A: Text alerts are only available for most Ohio State outpatient non-hospital stay providers (outpatient surgery and radiology are not included in text alerts at this time).
Q: How many days in advance of my appointment will I get a text message?
A: You will get a text reminder three days and the day before your appointment.
Q: Will I be able to continue to get a phone call reminder in addition to my text reminder?
A: No, patients will receive text message reminders only.
Q: If I have to cancel my appointment, can I text that information to my doctor or do I need to call?
A: No, you would need to call your provider to cancel your appointment.
Q: Will I get a confirmation message back after I have signed up for text alerts?
Q: How can I opt out of text message alerts?
A: By texting STOP to the number that you used to enroll (622-622).
Q: Will my number be used for other text messages from OSU Wexner Medical Center?
A: We do not currently have plans to use texting for any other OSU Wexner Medical Center communication.
Q: If I change my phone number, how do I update my number in the OSU Wexner Medical Center text reminder system?
A: To update your number, you can let any staff member (scheduling, registration, etc) at OSU Wexner Medical Center know and they will update your information.
Q: Will the system still send a second attempt text to the patient if they don’t respond to the first text message?
A: Yes, an additional attempt will be made to contact the patient the following day.
Q: Can the patient confirm their appointment via the text message one day prior to their appointment?
A: No, the text message one day prior to the appointment is an FYI.
Q: Will any changes be made to reminder phone calls?
A: There will be no changes to reminder phone calls for those who will be receiving calls.
Q: What time will text messages begin to go out to patients?
A: Text messages will go out three days prior to the appointment beginning at 11 a.m.
Q: Can patients confirm their appointment at any time?
A: No, patients are able to confirm their appointment until 11 p.m. the day they receive the confirm/cancel text message. If patients attempt to confirm their appointment after 11 p.m., they will receive an error message.