Join an Updox video visit

If your provider has selected Updox for your video visit you can use a smartphone, tablet or computer. Test your device’s hardware before your appointment to confirm your device meets audio, video and web browser requirements before your visit. At or near your appointment time your provider will send you a link by text or email to join your video visit.


Before your video visit

Complete eCheck-in

If you have a MyChart account complete eCheck-in

eCheck-in can be completed within your appointment details any time before your visit by logging in to MyChart or through the MyHealth mobile app.

Update the medical information on file with your provider like you normally would, like family history, current medication and insurance in advance.

After your visit, you’ll receive your follow-up instructions and medication refills online. You can even securely message your provider follow-up questions.

Using Updox for your video visit

Updox video visit

1. Check your device

Make sure you have your Apple or Android smartphone or any device with a working front-facing camera, audio/microphone and internet connection.

Test your device prior to your appointment.

Text message

2. Click the invite link

Click the invitation link that your physician or health care provider sends via text message or email.
push notifications

3. Allow camera and microphone access

Select "Allow webcam/camera" so that your physician can see you during chat.

Select "Allow microphone" so that your physician can hear you during chat.