If you have been scheduled for a Telehealth Video Visit with your Ohio State provider, you will connect face-to-face with your doctor without leaving your home. It's a simple, convenient way to keep your health on track from wherever you are.
Tips for a successful video visitPlan your location
- Select a quiet, private, well-lit location so your care team can see and hear you clearly.
- Make sure you have access to a strong internet connection or phone data plan for the duration of your visit time.
- Confirm that your device is fully charged and that it can be stabilized on a stationary object.
- You do not need to come into the doctor’s office for your video visit.
- Plan if you are going to use your smartphone, tablet, laptop or desktop computer to join your video visit.
- Update your web browser (Chrome is recommended) or MyHealth mobile app to the latest version.
- If you already know how you are joining your visit, test your audio and video connection:
- Have your insurance card, driver’s license and list of current medications with you, just like you would for an in-person visit.
- If you have MyChart, follow the prompts to complete preregistration before your visit.
- Join your video visit at least five minutes ahead of your appointment time, using MyChart or the link sent by your care team.
- You will join using the method chosen by your care team. Refer to our step-by-step guides on how to join using MyChart, Updox or Teams.
Do I need MyChart to join my video visit?
A MyChart account is recommended but is not required to have a telehealth appointment. The benefits to using MyChart for your video visit are signing consent forms online, your doctor can send you follow-up instructions and you can update your medications, allergies and family medical history during preregistration.
After your visit, use MyChart to stay connected with us. You can message follow-up questions to your provider, refill prescriptions and manage your next appointment.
To schedule Telehealth Care with a primary care doctor or specialist, call your doctor’s office or 614-366-5555 to request an appointment.
For same-day care, learn more about Telehealth Immediate Care.
Frequently Asked Questions
What symptoms or conditions can be treated with a video visit?
Does my insurance plan cover video visits?
Can I be prescribed medication through a video visit?
What technology do I need for video visits with MyChart?
What technology do I need for video visits with Updox?
What is preregistration?
Can I have a video visit when I’m out of town or on vacation?
Can I have a video visit for my children?
Will an online doctor recommend that I come into the office or Emergency Department?
What if I don't have internet access at home?
Do I need to be on a wireless network to do a video visit?
Why can't I download the MyHealth app?
Why can’t I log in to MyChart through the MyHealth app?
I opened the MyHealth app, but can’t find where to start the video visit.
Who can help me with a video visit?
What should I do if I still have questions?