If you have been scheduled for a Telehealth Video Visit with your Ohio State provider, you will connect face-to-face with your doctor without leaving your home. It's a simple, convenient way to keep your health on track from wherever you are.

Tips for a successful video visit

Plan your location
  • Select a quiet, private, well-lit location so your care team can see and hear you clearly.
  • Make sure you have access to a strong internet connection or phone data plan for the duration of your visit time.
  • Confirm that your device is fully charged and that it can be stabilized on a stationary object.
  • You do not need to come into the doctor’s office for your video visit.
Choose your device Follow instructions from your care team
  • Have your insurance card, driver’s license and list of current medications with you, just like you would for an in-person visit.
  • If you have MyChart, follow the prompts to complete preregistration before your visit.
  • Join your video visit at least five minutes ahead of your appointment time, using MyChart or the link sent by your care team.
  • You will join using the method chosen by your care team. Refer to our step-by-step guides on how to join using MyChart, Updox or Teams.

Do I need MyChart to join my video visit?

A MyChart account is recommended but is not required to have a telehealth appointment. The benefits to using MyChart for your video visit are signing consent forms online, your doctor can send you follow-up instructions and you can update your medications, allergies and family medical history during preregistration.

After your visit, use MyChart to stay connected with us. You can message follow-up questions to your provider, refill prescriptions and manage your next appointment.

For help setting up your MyChart account, use our step-by-step guide. For the best experience on mobile, download the MyHealth app to manage your care on the go.


To schedule Telehealth Care with a primary care doctor or specialist, call your doctor’s office or 614-366-5555 to request an appointment.

Frequently Asked Questions


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