To help prevent the spread of COVID-19, The Ohio State University Wexner Medical Center is currently converting in-person appointments to telehealth appointments wherever it’s possible and appropriate. If you have an upcoming appointment, you may be hearing directly from your doctor’s office to reschedule your appointment as a video visit. If an in-person visit is required, appointments will remain scheduled as-is, and we’ll continue to take all necessary precautions to ensure your safety. Learn more
Have your next doctor's appointment online
To schedule a video visit, call your provider’s office or log in to MyChart to request an appointment. Already have a telehealth appointment scheduled? Prepare for your upcoming video visit using the instructions and tips for having a successful virtual visit.
Video visit instructions
Your provider can deliver your care using one of several technology tools available including MyChart, Updox and Teams.
Confirm what technology your provider is using in advance of your visit. There may be additional instructions for your specific visit. Microsoft Teams will be used when an interpreter or other party is joining your video visit. A MyChart account is recommended to view follow-up instructions from your provider virtually, but is not required to have a telehealth appointment.
Tips for a successful visit:
- Select a quiet, private, well-lit location with access to a strong internet connection to ensure the privacy and quality of your visit.
- Have your insurance card, driver’s license and list of current medications with you.
- Confirm that your device is fully charged and that it can be stabilized on a stationary object.
- Join your video visit at least five minutes ahead of your appointment time.
MyChart users must complete eCheck-in.
Follow the prompts in MyChart to complete eCheck-in. Using MyChart on your smartphone? Download the MyHealth app for the best mobile experience.
Test your hardware.
Confirm your device meets audio, video and web browser requirements before your visit. Test your hardware.
Your provider will send you a web link by text or email to join your video visit.
It will be sent at or near your appointment start time. For help using Updox for your video visit, please view the Updox instructions.
Follow the prompts in MyChart to complete eCheck-in.
- Patients using MyHealth will not need to test their audio and video hardware. No additional technology is required when using the mobile app.
- View a step-by-step guide to using the MyHealth app for your video visit.
Test your hardware in advance.
- Patients using a desktop or laptop computer will need to test audio and video and download a web browser extension to connect to the video visit following the prompts in MyChart.
- View a step-by-step guide to using MyChart for your video visit.
Insurance and paymentVideo visits will be billed to your insurance company. Most insurance payers are covering video visits due to the Coronavirus pandemic. Depending on your insurance coverage, you could be responsible for a portion or all of the billed amount. If you are unsure of the amount you will owe for this appointment, please contact us at 614-293-8008.
What are the benefits of using MyChart to manage your care?
Before your visit, eCheck-in allows you to share medical information with your provider like family history, current medications and details on the reason for your visit. After your visit, receive your follow-up instructions and medication refills online. You can even securely message your provider follow-up questions.
Ready to get started?
Learn more about how to create a MyChart account with our easy step-by-step MyChart activation guide.
MyChart technical support
Frequently Asked Questions
What symptoms or conditions can be treated with a video visit?
Does my insurance plan cover video visits?
Can I be prescribed medication through a video visit?
What technology do I need for video visits with MyChart?
What technology do I need for video visits with Updox?
What is eCheck-in?
Can I have a video visit when I’m out of town or on vacation?
Can I have a video visit for my children?
Will an online doctor recommend that I come into the office or Emergency Department?
What if I don't have internet access at home?
Do I need to be on a wireless network to do a video visit?
Why can't I download the MyHealth app?
Why can’t I log in to MyChart through the MyHealth app?
I opened the MyHealth app, but can’t find where to start the video visit.
Who can help me with a video visit?
What should I do if I still have questions?