Step 1: Download the Ohio State MyHealth app
The MyHealth app is available in the Apple App Store (iPhone) and the Google Play Store (Android).
Step 2: Open the MyHealth app
You can join your virtual visit 20 minutes prior to the start of the appointment.- Tap the "Appointments" tile
- Tap "My Appointments"
Step 3: Log in to MyChart
- Enter your MyChart username and password to log in
- Tap the telemedicine or virtual visit appointment in the appointments list
Step 5: Begin your visit
Beginning 20 minutes before your appointment time, a green “BEGIN VISIT” button will appear at the bottom of your video visit appointment page.
- Click the button when you’re ready to chat with your health care provider.
It’s recommended that you join at least five minutes ahead of your appointment time.
Step 4: Complete preregistration
- Tap "preregistration"
During preregistration you will be asked to confirm a few pre-appointment details before you can start your visit.
You must complete preregistration before starting your visit.