Join your MyChart video visit

If have been scheduled for a telehealth video visit using MyChart, you can use your smartphone, tablet, laptop or desktop computer to have your visit. If you are new to video visits, you may want test your audio and video connection before your visit with our MyChart Tech Check tool. Below are instructions and tips to help you plan for what to expect during your telehealth video visit.

Log in to MyChart

Log in to MyChart

Tip: If you are using a mobile device, download MyHealth for the best experience.

Complete preregistration

  • You can complete preregistration any time before your appointment.
  • To start, select the green preregistration button in your appointment details.
  • Follow the prompts to confirm a registration details before you can start your visit.
  • You must select Submit to complete preregistration before starting your visit.

Begin your visit

  • Try to join your video visit at least five minutes ahead of your appointment time.
  • When you are ready to see your health care provider, select “Begin Video Visit” in your appointment details.
Tip: If you experience a technical issue, try our MyChart Tech Check. For additional support, contact MyChart Technical Support.
Visit Launches


  • Your visit will launch in a web browser on your computer or mobile device.
  • You will be asked if Vidyo can use your microphone and camera, select “Allow” for both.

Video tutorials

Watch these video tutorials on how to join your telehealth video visits in MyChart, including completing preregistration before your visit.

Video tutorial for using a desktop or laptop computer.

Video tutorial for using the mobile app.

Recommended technology for joining video visits in MyChart

Compatible Platforms

Compatible Browsers
Windows 10 and later

Google Chrome 83 and later
Mac OS 10.14 and later

Google Chrome 83 and later, Safari 13.1.1 and later
iOS/iPad OS 13.6 and later

Android 8 and later

Chrome 85 and later