Go to your MyChart account

If you are using a laptop or desktop computer to have a scheduled video visit with your provider in MyChart, these steps will help guide you through the process.
  • Select your video visit appointment
Tip: If you are using a mobile phone or tablet for your visit we recommend using the Ohio State MyHealth app for the best experience.

Complete eCheck-in

  • Click the green "ECHECK-IN" button
  • During eCheck-in you will be asked to confirm a few pre-appointment details before you can start your visit
  • You must complete eCheck-in before starting your visit
  • eCheck-in can be completed anytime before your appointment

Test your hardware

  • Prior to your appointment, you will need to test your webcam and microphone using our test hardware tool or inside of MyChart as pictured.

Tips and recommended web browsers

  • Depending on what web browser you are using, you may be prompted to download additional software or browser extensions
  • For the best experience, we strongly recommend you use Google Chrome as your web browser
  • All compatible browsers for MyChart are listed in the video visit instructions. Note: Internet Explorer is not supported
  • After successfully testing your hardware, you are ready to get started with your visit

Begin your visit

  • Beginning 20 minutes before your appointment time, a green “BEGIN VIDEO VISIT” button will appear on the appointment page
  • Click the button when you’re ready to chat with your health care provider
  • It’s recommended that you join at least five minutes ahead of your appointment time

Technology requirements and recommended browsers for video visits in MyChart

Compatible Platforms

Compatible Browsers
Windows 7 32-bit and 64-bit
Chrome version 48 and later
Windows 8 32-bit and 64-bit

Firefox version 38.7 ESR and later, and earlier than version 52
Windows 8.1 32-bit and 64-bit

Internet Explorer version 11
Windows 10 32-bit and 64-bit

Safari version 9.0.3, but earlier than version 12
Mac OS X 10.8 - 10.11.6

macOS Sierra 10.12