If you've forgotten your MyChart username visit the MyChart username recovery page.

You'll need to enter your first name, date of birth, email address and zip code. If the information you've submitted matched a MyChart account in our records, your username will be sent to the email address on file.

If you do not remember any of your information, or you do not have a valid e-mail address on file, you will have to contact MyChart Technical Support at 614-366-6975 to regain access to your MyChart account.

If you've forgotten your MyChart password visit the MyChart password reset page.

You'll need to enter your MyChart username, email address and date of birth. Follow the password reset instructions sent to your email inbox.

If you do not remember any of your information, or you do not have a valid e-mail address on file, you will have to contact MyChart Technical Support at 614-366-6975 to regain access to your MyChart account.

All MyChart users now have two-factor authentication enabled by default as an extra layer of protection for your account.

Two-factor authentication is a security system that requires two separate forms of identification for signup, login and password resets. The first factor is your password and the second is a one-time passcode sent via a text or email. Each time you log in, you will receive a new passcode to confirm your identity via your chosen authentication method.   

Your account is more secure when you need a password and a verification code to sign in. However, you may choose to remove this extra layer of security through the Account Settings menu and you will only be asked for a password when you sign in.

You’ll receive emails asking you to check your MyChart account to view upcoming appointments, pay a bill, view test results or other information related to your medical care. Some alerts can be turned off in your MyChart account settings or preferences. Others containing important information can’t be turned off. Push notifications for mobile devices can be turned off in your phone settings for the application.

If your email is correct, verify that the MyChart messages are not going into a Bulk/Spam/Junk folder. If this is still a problem, try adding DoNotReply@osumc.edu and OSUMyChart_DoNotReply@osumc.edu to your address book.

Internet service providers are taking drastic steps to reduce the amount of spam/junk mail. Many of these anti-spam measures block legitimate email as well. If you have completed the troubleshooting steps outlined above and do not receive email from MyChart, please report it to MyChart Technical Support at 614-366-6975. Until the problem is corrected, please visit your MyChart account periodically so you don’t miss any communication from your health care providers.

When text message is selected as your authentication method, a one-time usage passcode is sent to your cell phone each time you log in. If your phone number is correct in your MyChart account and you do not receive the text message after several minutes, text MCOSU to 622622 to ensure you are opted in to receiving messages from our automated system, Televox.

If you have completed the troubleshooting steps outlined above and do not receive your authentication text from MyChart, please report it to MyChart Technical Support at 614-366-6975. 

MyChart is the electronic patient portal used by The Ohio State University Wexner Medical Center and Community Connect hospitals. Having a MyChart account offers patients personalized and secure access to portions of your medical record online. You can manage your medical appointments, view health information and test results, price estimates, request prescription renewals and securely message your medical care team.

All patients of the Ohio State Wexner Medical Center can create a MyChart account. It’s also available at the following Community Connect hospitals: Avita Health System, Hocking Valley Community Hospital, The Hocking Valley Medical Group, Madison Health, Memorial Health, Mercer Health and Van Wert Health. If you’re a patient at the Ohio State Wexner Medical Center and an affiliate, you will use the same username and password to log in.

You need a computer, smartphone or tablet with access to the internet and a valid email address.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs and passwords. Each person controls their password, and the account can’t be accessed without that password. All MyChart messaging is done while you are securely logged in. For additional security, users can enable two-factor authentication.

MyChart is your patient portal account. When you log in to MyChart using the desktop website or Ohio State MyHealth mobile app, you can access your personal medical information. The MyHealth app is a mobile app developed by the Ohio State Wexner Medical Center to provide mobile access to commonly used tools, including Find a Doctor, MyChart, locations and real-time parking information, Telehealth Immediate Care, our Health News blog and other patient and visitor information. With MyHealth, you can access everything you need to manage your health care in one place using your mobile device. Download the MyHealth app.

The MyChart Bedside tablet is offered to patients staying in the hospital to provide secure site to access parts of your inpatient medical record, review education material about your condition and receive your inpatient lab results. The tablet is given to you by clinical staff during your inpatient stay.

MyChart Now allows you to access your inpatient medical record with your own device during your inpatient stay. Learn more about the benefits of using MyChart Bedside. MyChart Bedside offers more features than MyChart Now and is only available on our tablet. The additional features that the MyChart Bedside tablet offers include the ability to order meals, access the gift shop and spiritual support services, complete eConsents, message your care team, and access to test results immediately. Learn more about the benefits of using MyChart Bedside.

MyChart Care Companion is an interactive, individualized plan of care delivered to patients through the mobile app.

Care Companion is only available for MyChart users on a mobile device. Download the Ohio State MyHealth mobile app to use Care Companion on your phone or tablet.

Patients are assigned tasks, such as patient education, home monitoring, symptom check-in questionnaires and medication reminders.

Learn more about using Care Companion.

Yes, MyChart is periodically unavailable due to system maintenance. We schedule these downtimes early Sunday mornings for approximately two hours.

You can now use an application other than MyChart to access your medical information. Applications can be downloaded onto your phone, tablet or computer from places such as the Apple App Store or Google Play. Once you open the application, the MyChart homepage will appear and you’ll need to enter your username and password. Then you’ll have to grant permission to allow access for your medical information to be shown in the application. For the most complete data, MyChart is still recommended.

You can contact MyChart Technical Support by phone at 866-966-6975 or email at MyChartTechSupport@osumc.edu. Their hours of operation are Monday – Friday, 7 a.m. – 6 p.m., except for holidays.

There are two common ways you can create a MyChart account. Existing patients may either sign up online or request an activation email from their health care provider. You’ll need a valid email address and may be asked to verify personal information. For more information, visit our step-by-step MyChart activation guide. If you are not a current patient, you’ll need to have an upcoming appointment scheduled before you can sign up for MyChart. When your new patient appointment is scheduled, you will receive an activation email from your health care provider and are eligible to sign up online.

MyChart uses your medical record number. A medical record number is unique to each patient. You can find your nine-digit medical record number on your After Visit Summary. In rare cases, a patient’s medical record number is their Social Security number.

Follow the link below to reset your password online. If you don’t have the information needed to reset your password, contact MyChart Customer Support at 614-366-6975.

Password reset

Recover username

Your MyChart information comes directly from your electronic medical record at your health care provider’s office. Contact your provider to correct any inaccurate information. Your health information is reviewed and updated in your electronic medical record each visit. If you see information meant for another patient, contact your provider’s office or MyChart Customer Support at 614-366-6975.

While logged in to MyChart on a desktop computer, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time. The automatic log-outs are used to protect your information and the system. Before you’re automatically logged out, you’ll receive a pop-up message that your MyChart session is about to time out. The pop-up will display 60 seconds before your session times out. Depending on your pop-up settings for your internet browser, you may need to accept pop-ups from the MyChart website.

For your security, your access code expires after 45 days and is no longer valid after the first time you use it. If you still have problems, contact MyChart Technical Support at 614-366-6975.

No, your access code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 6 months.) When you log in to MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

Use preregistration to complete some of your pre-visit paperwork online ahead of time. You can verify your medical history, such as insurance information, current medications and allergies. During preregistration you may be asked to complete questionnaires specific to your visit. When you arrive for your appointment, you will need to visit the front desk to let staff know you have arrived.

Many Primary Care and Internal Medicine providers offer online scheduling. In the Appointments or Visits tab, select “Schedule an Appointment.” If you haven’t been seen by a health care provider in the past three years, online scheduling is not available and you’ll need to call their office to schedule.

Yes, appointment reminders are sent automatically. You can select where to receive notifications in your MyChart account settings or preferences. Options include getting notifications sent to you by email or to your mobile device. Please be aware that notifications can be sent overnight. You can set quiet hours, or turn off sound to specific app notifications in your mobile device settings.

Almost all of our providers are using Telehealth Care. See primary care doctors and specialists for many illnesses and injuries, common health conditions, follow-up appointments and screenings. Learn more about Telehealth Care options at the Ohio State Wexner Medical Center.

In most instances, your test results are released to your MyChart account after your physician has reviewed them. This is generally within two weeks. Some routine test results are automatically delivered to your account, while others are released by your health care provider. In both cases, your provider will receive and review all your test results, and he or she will contact you if further discussion about your result is needed. If you have questions or concerns about your test results, please contact your health care provider.

Posting of information can be at the discretion of your individual health care provider.

You’re able to message many of the providers you’ve seen in the past two years. Providers are available to message in your MyChart account from the “Messaging” tab. The messaging feature in MyChart should be used for non-urgent medical questions.

MyChart sends notifications to your email address and mobile device when a message has been sent to you from your health care provider’s office or when a test result has been released to your MyChart account. At the top of the home screen you’ll see alerts that let you know what type of new information (message or test result) is available for your review. Please be aware that some test results are automatically released and may not contain comments from your health care provider. You can manage some of these notifications in your MyChart account settings.

MyChart now provides links to Healthwise, a leading provider of patient education materials. Healthwise can be accessed by clicking the More links in Current Health Issues, Medications, Allergies, Immunizations and Tests Results. First, verify that you have a valid email address on file. Do this by logging into MyChart and clicking on the Administrative button, then click on “Change E-mail Address.” If your email address is incorrect, add the correct email address and click “Submit Changes.”

We work with a HIPPA compliant third-party vendor, Ambra Health, to securely show you images from your Radiology exams at The Ohio State Wexner Medical Center and allow you to share them with others. This includes Mammography, X-Ray, MRI, CT, Ultrasound and more. Images from 2011 – present day are available to view by tapping “Access My Imaging” when you are on the test result details screen. To share imaging results with non-OSU providers, simply tap “Export” to download the file or “Actions” to email the file. Providers you have shared your medical record with will already have access to these images directly.

For support with viewing, sharing, downloading images and other questions about accessing your Radiology images, contact Ambra Health using the form on their website (support.ambrahealth.com, choose “I am a patient”) or by phone at  888-315-0790.

Yes, online bill pay is supported in MyChart for Ohio State patients and some affiliate locations. You can pay your bill, set up a payment plan, save credit cards and view statements. Please note that MyChart only shows your billing statements; for questions about the charges on your bill, contact billing support, your health care provider’s office or your insurance company.

Avita Customer Service Team
419-468-0512
Monday – Friday, 8 a.m. – 5 p.m.

Hocking Valley Hospital Billing Support
740-385-5276
Monday – Friday, 9 a.m. – 4:30 p.m.

Madison County Hospital Billing Support
866-304-0650
Monday – Friday, 8 a.m. – 5 p.m.

Memorial Health Billing Support
937-578-2708 or 937-578-2094
Monday – Friday, 8 a.m. – 4:30 p.m.

Mercer Health Billing Support
419-678-5151
Monday – Friday, 8 a.m. – 5:30 p.m.

Ohio State University Wexner Medical Center Patient Billing Support
614-293-2100
Monday – Friday, 8 a.m. – 5 p.m.

Van Wert Health Billing Support
419-238-8646
Monday – Friday, 8 a.m. – 4 p.m.

This is called proxy access. Proxy access allows you to view another person's health information or communicate with their health care provider.

Proxy access is available for the following relationships: parent, legal guardian to patient (ward) and adult to an adult patient with a MyChart account. No one under 18 years of age can be a proxy, request a proxy or have their own MyChart account.

If you’re a parent of an unemancipated minor patient or legal guardian of a patient and would like to access the patient’s medical information in MyChart, request proxy access.

If you would like another adult to access your medical information contained in MyChart, you can add a health care proxy by sending them an invitation.

Watch tutorials on how to provide proxy access to your health information:

• Mobile
• Desktop

 

Proxy access allows one person to access another person’s MyChart account. Typically, parents will use this to access their child’s account so they can schedule appointments, check immunizations, request medications and coordinate other health-related information for their child. Adults may also use it to access an older parent’s or relative’s record.

• Parent to Child (up to age 13) o If you are 13-17 years old, you may only request proxy access for a parent or legal guardian
• Legal Guardian to Patient (Ward-must provide documentation)
• Other Adult to Adult Patient with MyChart Account (patient must have MyChart account)

• Foster Parent to Child (up to age 13)
• Non-custodial parent (step-parent for example) to child (up to age 13)
• Other Adult to Adult Patient where patient does not have their own OSUMyChart account

Patients with a MyChart account who would like to give someone access to their MyChart information can:

1. Parent should log into MyChart

2. Click on ‘Your Menu’

3. Scroll down to ‘Sharing’ and click on ‘Request Proxy Access for Your Child’s Account

4. Fill out fields required

5. Click Submit.

6. Your request will be sent to our Medical Information Management (MIM) Department.

Once your request has been processed, your proxy will be contacted by someone in our MIM Department. If you are in the office, you can have your provider grant proxy access once this form is submitted.


How to Request Proxy Access (patients 13-18)

Patients with a MyChart account who would like to give someone access to their MyChart information can:

1. Log into MyChart

2. Click on ‘Your Menu’

3. Scroll down to ‘Sharing’ and click on ‘Request Proxy Access to Your Account’

4. Fill out this sheet and submit

5. Your request will be sent to our Medical Information Management (MIM) Department. Once your request has been processed, your proxy will be contacted by someone in our MIM Department. If you are in the office, you can have your provider grant proxy access once this form is submitted.


How to Request Proxy Access (patients 18 and older)

1. Log into MyChart

2. Click on ‘Your Menu’

3. Scroll down to ‘Sharing’ and click on ‘Grant Proxy Access’

4. Click on ‘Invite Someone’ and fill out the required fields.

5. Agree to the Terms and Conditions, and click ‘send invite’.

Your MyChart account is associated with your personal medical record, and communications about another individual’s information would be placed in your medical record. Information posted to the wrong person’s medical record could potentially jeopardize medical care.