We’ve provided answers to frequently asked questions about MyChart for patients of The Ohio State University Wexner Medical Center and our partner hospitals.
General Questions
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What is MyChart?
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What locations offer MyChart?
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What do I need to use MyChart?
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How is MyChart secure?
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What is the difference between MyChart and MyHealth?
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What is the difference between MyChart Bedside and MyChart Now?
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What is Care Companion?
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How does Care Companion work?
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Is there any time during the week that MyChart is unavailable?
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API/APP Integration with MyChart?
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Who do I contact if I have further questions?
Account Questions
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How do I sign up?
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I forgot my password. What should I do?
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If some of my health information in MyChart is not correct, what should I do?
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I was logged out of MyChart. What happened?
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My activation code does not work. What should I do?
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Is my activation code my MyChart ID?
Managing Appointments
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What is eCheck-in?
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How can I schedule visits in MyChart?
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Will I receive appointment reminders in MyChart?
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Does Ohio State offer video visits?
MyChart Features
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When can I see my test results in MyChart?
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Why are certain test results not shared electronically?
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How can I message my provider?
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How can I quickly access new messages and results in MyChart?
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What are the “More” hyperlinks?
Bill Pay
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Can I pay my bill in MyChart?
Family Access
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Can I view a family member’s health record in MyChart?
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What is proxy access?
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Who can be a proxy?
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Who can’t be a proxy?
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Can I ask questions regarding a family member from my MyChart account?
MyChart Communications
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Why am I getting emails and alerts to check my MyChart?
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Why am I not getting email from MyChart?