We've moved to paperless bills

The Ohio State University Wexner Medical Center went to paperless billing in June 2022. Paperless billing is more secure, convenient and eco-friendly. This move supports our commitment to minimizing health care costs and reducing our environmental footprint.

If you have a MyChart account, you'll be notified of new billing statements through email and the MyChart or Ohio State MyHealth mobile app. If you have selected to receive paper statements, this change will not affect you.

How to manage your paperless billing settings:

How to view your paperless billing statements

To see your paperless billing statements, log in to your account on the MyChart website then go to Menu > Billing Summary > View last statement.

On the Ohio State MyHealth mobile app, statements will be found under the Billing tile. If you need a paper copy of your statement, you can print directly from MyChart.

Don’t forget: You can pay your bill online.

Pay your bill now

How to opt out of paperless billing

You can opt out of paperless billing at any time.

If you are enrolled in paperless billing and wish to opt out, follow these steps:

  1. On the homepage of your MyChart account, click the menu and select Billing Summary.
  2. Under your billing summary you'll see a statement that reads "If you would like to receive paper statements, you may cancel paperless billing." Click on the words "cancel paperless billing."
  3. On the next screen, click the button "Receive paper statements."

Frequently asked questions about paperless billing

Questions or need assistance? If you have any questions related to paperless billing or need assistance, you can send a MyChart message or call our Customer Service team at 1-800-678-8037 or 614-293-2100.

Do you have the Ohio State MyHealth app? Download the MyHealth app and sign up for MyChart today and get care from our experts when you need it, from wherever you are.