MyChart Paperless Billing

We've moved to paperless bills

The Ohio State University Wexner Medical Center went to paperless billing in June 2022. Paperless billing is more secure, convenient and eco-friendly. This move supports our commitment to minimizing health care costs and reducing our environmental footprint.

If you have a MyChart account, you'll be notified of new billing statements through email and the MyChart or Ohio State MyHealth mobile app. If you have selected to receive paper statements, this change will not affect you.

How to manage your paperless billing settings:

View your paperless billing statements
Opt out of paperless billing
Frequently asked questions

How to view your paperless billing statements

To see your paperless billing statements, log in to your account on the MyChart website then go to Menu > Billing Summary > View last statement.

On the Ohio State MyHealth mobile app, statements will be found under the Billing tile. If you need a paper copy of your statement, you can print directly from MyChart.

Don’t forget: You can pay your bill online.

Pay your bill now

How to opt out of paperless billing

You can opt out of paperless billing at any time.

If you are enrolled in paperless billing and wish to opt out, follow these steps:

On the homepage of your MyChart account, click the menu and select Billing Summary.
Under your billing summary you'll see a statement that reads "If you would like to receive paper statements, you may cancel paperless billing." Click on the words "cancel paperless billing."
On the next screen, click the button "Receive paper statements."

Frequently asked questions about paperless billing

What do you mean when you say you moved to paperless statements?
Why did you move to paperless billing for patients with active MyChart accounts?

Our Revenue Cycle team prints and mails more than 965,000 paper billing statements a year — that’s more than 1.93 million sheets of paper and more than $600,000 in paper and postage. To minimize the environmental impact of printing paper and costs associated with sending paper statements, the Ohio State Wexner Medical Center is encouraging our patients to go green.
What if I want to continue receiving paper statements?

We understand that some patients with MyChart accounts prefer to receive a paper statement — and that’s OK!

Receiving paper statements is easy. You’ll need to opt out of paperless billing statements, which can be done via your MyChart account on the MyChart website. Find out how to opt out of paperless billing.

Patients can opt in and opt out of receiving paper statements as often as they would like.
I don’t have a MyChart account. Does this change impact me?
How will I know if I have a bill due if I don’t get a statement in the mail?
What happens if I don’t realize that I have a statement ready in MyChart and I miss the due date?
What if I try paperless statements and don’t like them? Can I return to paper statements?
I have a payment plan established and my payment is automatically charged to my credit/debit card each month. Will I be required to view my billing statement each month to avoid receiving paper statements?

No, if your auto-payment plan remains current, you aren’t required to view your statement each month. However, if a new balance becomes due that isn’t on your payment plan, we’ll send you a courtesy paper statement if you haven’t viewed your billing statement in MyChart.

As a reminder, you can self-service your payment plan to add new balances or change payment terms from within your MyChart account.
I need help in opting out of paperless billing. Is there someone I can call for assistance?
Why is my balance due in MyChart different than the amount on my billing statement?

Questions or need assistance? If you have any questions related to paperless billing or need assistance, you can send a MyChart message or call our Customer Service team at 1-800-678-8037 or 614-293-2100.

Do you have the Ohio State MyHealth app? Download the MyHealth app and sign up for MyChart today and get care from our experts when you need it, from wherever you are.

We've moved to paperless bills

How to view your paperless billing statements

How to opt out of paperless billing

If you are enrolled in paperless billing and wish to opt out, follow these steps:

Frequently asked questions about paperless billing

What do you mean when you say you moved to paperless statements?

Why did you move to paperless billing for patients with active MyChart accounts?

What if I want to continue receiving paper statements?

I don’t have a MyChart account. Does this change impact me?

How will I know if I have a bill due if I don’t get a statement in the mail?

What happens if I don’t realize that I have a statement ready in MyChart and I miss the due date?

What if I try paperless statements and don’t like them? Can I return to paper statements?

I have a payment plan established and my payment is automatically charged to my credit/debit card each month. Will I be required to view my billing statement each month to avoid receiving paper statements?

I need help in opting out of paperless billing. Is there someone I can call for assistance?

Why is my balance due in MyChart different than the amount on my billing statement?

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