Existing patients with a MyChart account can use e-visits to seek treatment for non-urgent, common symptoms and conditions without having to step foot in the office. It’s a fast, convenient way to have your health concerns addressed by your primary care provider.

What is an E-Visit?

An e-visit is an online questionnaire, in which your provider can give you medical advice via secure message. When filling out the questionnaire, you are asked to share details about the reason you are contacting your doctor and to verify personal and medical information.

Once completed, you submit the form to your primary care provider who will review your answers and respond to you with a plan of care, including any prescriptions needed, in about two business days or less. If you need care more urgently, please contact your provider’s office or schedule a Same-Day Care appointment.

E-Visits are not covered by insurance. A flat fee of $25 will be charged to your account when you submit the e-visit. OSU Health Plan members will not be charged for e-visits.

Your provider’s office may contact you for more information about your symptoms. If it’s decided that you need to be further evaluated in the office or through a scheduled video visit, your e-visit will be canceled and transitioned to one of these appointment types, and you will not be charged the $25 fee.

Your primary care provider can treat the following using an e-visit:

  • Back pain
  • Cough
  • Diarrhea
  • Headache
  • Heartburn
  • Red eye
  • Sinus problems
  • Urinary tract infection (UTI)
  • Cold/flu symptoms (including possible COVID-19)
  • Vaginal irritation/discharge

How do I have an E-Visit?

You can have an e-visit with a primary care provider that you have seen within the past two years.

Step 1: Log in to your MyChart account on a computer or through the MyHealth app on your mobile device.

  • In the mobile app: Choose the “E-Visit” icon on home screen
  • On desktop: Choose “Schedule an Appointment” and then select “E-Visit” icon on the right

Step 2: Accept the terms and conditions

Step 3: Fill out the reason for your visit, confirm your provider and preferred pharmacy

Step 4: Verify your personal information

Step 5: Complete the questionnaire with more detail about your health concern

Step 6: Select a provider from the drop-down list and submit your e-visit request

Step 7: Wait for your provider to respond within two business days

Troubleshooting and tips

If you do not hear from your provider within two business days, please call the office. If you need care more urgently, an e-visit may not be your best option. Contact your provider’s office or schedule a Same-Day Care appointment.

If you have any trouble submitting your e-visit request or have problems with your MyChart account, visit the MyChart Technical Support page, call 614-366-6975 or email MyChartTechSupport@osumc.edu.

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