Have your next doctor’s visit right from your smartphone

Many providers at The Ohio State University Wexner Medical Center are now offering video visits to select existing patients as an alternative to coming into the office for your follow-up appointment. Video visits and telehealth can help provide health care in the location that is most convenient to you, which may be from your home or office.

Video visits are scheduled much like office visits. Instead of coming into the office for your appointment, you stay home and use the Ohio State MyHealth app to see and talk to your doctor from your smartphone or tablet.

How to schedule and prepare for a video visit with MyHealth

Scheduling a video visit is at the discretion of your doctor.
If you think a video visit might be right for you, please contact your provider to ask if your follow-up visit or health concern is suitable for a remote visit instead coming into the doctor’s office for your visit.

How do I prepare for a video visit?
Video visits are available using the Ohio State MyHealth app.

Step 1: Download the Ohio State MyHealth app from your app store.

Step 2: Log in to your MyChart account or sign up for MyChart using the MyHealth app on your smartphone.

Step 3: Go to your appointments list, complete eCheck-in for your telehealth appointment and begin your video visit.

Video visit tips

You can have a video visit just about anywhere. For an optimal experience make sure to follow the tips below:

  • Plan where you’ll be at the appointment time
  • Join your video visit from a relatively quiet, private, well-lit location
  • Make sure you can access a strong Wi-Fi signal
  • Video visits do not work as well on desktop or laptop computers so please plan to use your smart device.
  • Check that your mobile device has plenty of battery charge
  • You can test your mobile device’s audio and video in advance of the visit. Testing is available as soon as the video visit displays in your upcoming appointments list as a telehealth appointment.
  • You must complete eCheck-in before your visit. eCheck-in is the only check-in option when seeing your doctor remotely. Your video visit will not be eligible to begin until you have completed this.
  • Plan to begin your video visit at least five minutes ahead of your appointment time.
  • You view your After-Visit Summary in your MyChart account, you will not receive a printed copy like you do in the office.
  • Any prescriptions given during your video visit will be sent to your preferred pharmacy and will be in your medications list—like they are for an office visit.

For additional information, read our video visit frequently asked questions.

Technical support

Can’t find the appointment when logged into MyChart? You may need to contact your provider’s office to confirm that your video visit has been scheduled as a telehealth appointment.

If you get disconnected during your video visit and are unable to reconnect, please contact your provider’s office immediately to continue your visit by telephone.

If you experience a technical issue, including issues with your password or logging in, please visit the MyChart Technical Support page, call 614-366-6975 or email MyChartTechSupport@osumc.edu. Please note that the technical support team is only available during business hours Monday – Friday, 9 a.m. to 6 p.m.

Insurance and payment

Video visits are now covered by most insurance plans, and new HIPAA regulations allow health care providers to use a variety of platforms to connect with their patients.

At this time the following insurance plans pay for video visits: Aetna, Anthem, Buckeye, CareSource, Cigna Behavioral Health, Medical Mutual of Ohio, Molina, OSU Health Plan, Paramount, United Behavioral Health, United Health Care, Medicare and all the Medicaid insurance plans pay for video visits.

If you do not have one of these insurance plans, the $49.99 payment has been temporarily waived.

Download now:


Share this Page